Privacy Policy

Ken-Hator Group Ltd. and/or other companies in the Ken-Hator Group (“the Company” or “Ken-Hator”) respect the privacy of their customers, visitors, and users of the Company's website available at https://ken-hator.com (“the Website”) or its application (“the Application”), operated by Ken-Hator (“the Users”). Ken-Hator places great importance on protecting users' privacy and is committed to safeguarding their personal information, acting in accordance with the privacy policy below and applicable law.

Ken-Hator believes you have the full right to understand the policy regarding the collection and use of information received from you or collected about you during your use of the website and application. The purpose of this privacy policy is, among other things, to explain Ken-Hator's procedures regarding user privacy and how the Company uses information provided by users or collected by it as part of your visit and use of the website and application. Entering or using the website or application constitutes explicit consent to the provisions of the privacy policy. Use of the website and application, including all services offered therein, is subject to users’ acceptance of the privacy policy, which is an integral part of Ken-Hator’s terms of use. If you do not agree to the terms of use or the privacy policy below, please cease browsing the website and using the application immediately.

This privacy policy is written in the masculine form for convenience only and applies to all users of the website and application.

General

As part of using the website or application, you may be asked to provide the Company with information about yourself, including full name, email address, phone number, and other identifying details, as required from time to time. You declare that you are aware that you are not legally required to provide any personal information to us. Sharing personal information with us is voluntary and subject to your consent.

Our services are intended for users over the age of 18. Minors under this age are not permitted to register for or use the services. You have the right to review the personal information processed about you by the Company. You may request to review this information, and in certain circumstances, request to modify or delete it, as explained below. We do not sell personal information about our users to third parties for their commercial purposes. We transfer personal information to third parties only to provide services to our users or under other limited circumstances detailed below.

We may update the privacy policy provisions from time to time, among other things, to reflect technological, business, legal, or regulatory changes. If material changes are made to this policy regarding the use of the personal information you have provided, a notice will be posted on the homepage of the website or application. If you have questions or requests regarding personal information about you, please email us at: info@ken-hator.com.

Types of Information Collected

Non-identifying statistical/aggregated information We collect information such as IP address, device model, operating system type, location, and other technical data identifying the device used to connect to the website or application. This information is collected statistically and is not linked to personal identifying details.

Personal Information

If you choose to register for mailing (such as newsletters or marketing information), we will collect the information you provide during registration.
If you are interested in projects published on the website or application, we will collect the information you provide when filling out details related to specific project(s) – such as full name, email, phone number, and inquiry content.
If you purchase or enter into a contract with the Company (such as a purchase agreement), we will collect information as detailed in the agreement, including contact details, identification details (ID or passport), and financial information.
If you log into the personal area (“Portal”) or application, information about you will be displayed, such as meeting details, purchase agreements, price quotes, supplier details, and more. Additionally, we will collect information you provide through the portal or application, for example, when reporting a fault or opening a service request.
If you contact us via the “Contact Us” tab, we will collect the information you provide – full name, phone number, email address, and inquiry content.
If you apply for a position under the “Career” tab, we will collect relevant information such as full name, email, phone number, last position, education, and resume.
If you participate in a survey or feedback, we will collect information to improve services and processes.

Use of Cookies

The website and application use cookies for routine operation, data collection, verification, and tailoring the user experience. Cookies are small text files and graphic images created by the browser and stored in the browser or on the user's device. Through the use of cookies, we can improve website pages, marketing management, and information security services. Cookies can be disabled, but this may affect the user experience on the website and application.

We may also use third-party cookies, such as Google Analytics and LogRocket tools. Additional information about these cookies is available on the respective companies’ websites.

Granting Access to Information

To perform actions within Ken-Hator’s services, you may be requested to grant access permissions on your device, such as:

Access to location services – to offer travel routes and relevant proposals based on your location, as well as for information security.
Access to the camera and photo gallery – for attaching photos to service requests and communication.
Access to push notification services – for example, receiving updates about account activities or service-related offers.

Granting access is not mandatory, but disabling access may affect the ability to fully use the services.

Use of Collected Information

The collected information will be used solely in accordance with this policy and applicable law, for purposes such as:

Managing and communicating with customers and users.
Improving and customizing the user experience on the website and application.
Responding to customer service inquiries, job applications, project interests, and service requests.
Operating, modifying, developing, and improving the website and application.
Detecting and preventing viruses, unauthorized uses, fraud, and breaches of terms of use.
Commercial and marketing needs, including demonstrating website and application efficiency.
Conducting surveys and generating insights for service improvement.
Mailings (subject to your consent) – to send offers, content, and advertisements.
Compliance with legal requirements for legal proceedings, orders, or requests by authorized authorities.
Any other purpose detailed in this document.

Sharing Information with Third Parties

Your information will not be shared with third parties without your prior consent, except as provided in this policy, which may be updated from time to time. However, Ken-Hator may transfer your details in the following cases:

Transfer to suppliers and advertisers for providing non-identifying statistical information.
Transfer to business partners (such as development or contracting companies) in connection with joint projects.
Transfer to third parties and suppliers listed in the application, at your choice, regarding the purchase specification.
Transfer to service providers assisting in providing the service (such as CRM providers, survey services, website and application operation, and digital services).
Transfer to third parties for sending marketing materials, which you can request to stop at any time.
Transfer to entities involved in investment transactions, share sales, or merger processes.
Transfer pursuant to a court order or when required to prevent serious harm.
Transfer in case of violation of terms of use or illegal activity.
Transfer of information outside the borders of the State of Israel in accordance with the law.

Information Security

Ken-Hator operates advanced systems and procedures to secure information in order to reduce risks of unauthorized access and protect the collected data. However, we cannot guarantee absolute immunity from unauthorized access.

Marketing Mailing

If you consent to receive mailings from the Company, we will send you information, offers, and publications related to Ken-Hator. You confirm that you have provided your email address for this purpose. If you do not wish to receive marketing mailings, you may withdraw your consent at any time by contacting: info@ken-hator.com.

Exercising My Right to Access and Correct My Information

According to legal provisions, users have the right to access personal identifiable information about them, correct it, or delete it if it is incorrect, incomplete, or outdated. To exercise these rights, please contact us in writing or by email: info@ken-hator.com.

Retention of Personal Information

We retain personal information for the period reasonably necessary to fulfill the purposes of use, to protect legal rights, and to analyze and improve services. Non-personal and statistical data may be kept indefinitely and used for analysis and statistics.

Contact Us

For questions regarding this policy, please contact us by email: info@ken-hator.com